Terms of Service

1. Acceptance of Terms

By accessing or using the CM Relay service (the "Service"), operated by Two Hands Technology ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By creating an account, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.

2. Description of Service

CM Relay is a cloud-based email relay service that enables legacy devices — such as multifunction copiers, scanners, and printers — to send email through modern authenticated channels (OAuth 2.0 with Microsoft 365 or Google Workspace). The Service acts as a secure intermediary: devices send SMTP messages to our SINK server, and we relay those messages through the customer's connected email account.

3. Account Registration

To use the Service, you must create an account and connect at least one email mailbox via OAuth 2.0. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Maintain the security of your account credentials and not share them with unauthorized parties.
• Accept responsibility for all activity that occurs under your account.
• Promptly notify us of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited bulk email, or any email that violates the CAN-SPAM Act, GDPR, CASL, or similar legislation.
• Transmit malware, viruses, or any code of a destructive nature.
• Impersonate any person or entity, or falsely claim affiliation with any person or entity.
• Send email that violates the acceptable use policies of Microsoft, Google, or any other email provider.
• Interfere with or disrupt the integrity or performance of the Service.
• Attempt to gain unauthorized access to the Service or its related systems.
• Use the Service for any unlawful purpose or in furtherance of illegal activities.

We reserve the right to suspend or terminate your account immediately, without prior notice, if we determine that your use violates these Terms or applicable law.

5. Plans and Billing

The Service offers a free plan with limited daily email volume and a paid Pro plan with higher limits. By selecting a paid plan, you agree to pay all applicable fees.

• Free plan limits are enforced on a rolling 24-hour basis.
• Pro plan billing is handled through our third-party payment processor.
• All fees are non-refundable unless otherwise stated or required by applicable law.
• We reserve the right to change pricing with 30 days' notice to existing subscribers.

6. OAuth Tokens and Email Access

When you connect a mailbox, you grant the Service permission to send email on your behalf using OAuth 2.0 tokens. We want you to understand exactly what this means:

• We request only the minimum OAuth scopes required to send email (e.g., SMTP.Send for Microsoft 365).
• OAuth tokens are encrypted at rest using industry-standard encryption.
• We do not read, download, or store the content of your emails beyond what is required to perform the relay function.
• You may revoke the Service's access at any time from your email provider's security settings.

7. Data Retention

We retain email log metadata (sender, recipient, timestamp, subject line, and delivery status) for operational and debugging purposes. The body content of relayed emails is not permanently stored. Log data is retained for a period consistent with operational needs and may be purged periodically.

8. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Two Hands Technology and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

9. Third-Party Services

The Service integrates with third-party email providers (Microsoft 365, Google Workspace) and payment processors. Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, or policies of any third-party service.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not guarantee email deliverability and are not responsible for emails that are rejected, bounced, or filtered by recipient servers.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TWO HANDS TECHNOLOGY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorized access, use, or alteration of your transmissions or content.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US, IF ANY, IN THE PAST TWELVE (12) MONTHS FOR THE SERVICE GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless Two Hands Technology and its licensors, service providers, employees, agents, officers, and directors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

13. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Service ceases immediately. You may also terminate your account at any time by contacting us or through the account settings in the dashboard.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions. Any dispute arising from these Terms shall be resolved in the state or federal courts located in San Diego County, California.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised terms.

16. Contact Us

If you have questions about these Terms, please contact us: